December 2024
Table of Contents
Releases this month
- December 5, 2024 - Multi-Role and Organizational Presets
- December 5, 2024 - Email Verification
- December 19, 2024 - Facebook Three-Level Comment Nesting
December 5, 2024
Simplify User Management with Multi-Role and Preset Organizational Roles
Introducing Multi-Role & Preset Organizational Roles, a powerful set of tools designed to simplify user management and enhance security. The flexible functionality lets you define organizational roles and profile permission sets, ensuring that the right people have the right access and reduces administrative overhead, improves onboarding efficiency, and ensures the right people have the right access at the right time.
Learn more about Multi-Role & Preset Organizational Roles with this overview.
December 5, 2024
Email Verification for Trial Sign-Up
We’ve added an extra layer of security to the trial sign-up process. All new trial users are now required to verify ownership of their email address by entering a verification code sent to their inbox. This helps prevent fake or junk trials, improves data quality, and ensures a smoother path from trial to subscription.
December 19, 2024
Improved Conversation Clarity with Facebook Three-Level Comment Nesting
Facebook comments in Sprout, and in the Service Cloud iframe, now include three levels of nesting, providing an accurate reflection of Facebook native threads. This improvement makes it simple to follow the context of replies and keep up with even the most complex conversations. No more confusion from flattened threads or misplaced comments. With this enhancement, engaging with your audience is now clearer and more efficient.
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