December 2024

Releases this month

• December 5, 2024 - Multi-Role and Organizational Presets
• December 19, 2024 - Facebook Three-Level Comment Nesting

December 5, 2024

Simplify User Management with Multi-Role and Preset Organizational Roles

Introducing Multi-Role & Preset Organizational Roles, a powerful set of tools designed to simplify user management and enhance security. The flexible functionality lets you define organizational roles and profile permission sets, ensuring that the right people have the right access and reduces administrative overhead, improves onboarding efficiency, and ensures the right people have the right access at the right time.

Learn more about Multi-Role & Preset Organizational Roles with this overview.

December 19, 2024

Improved Conversation Clarity with Facebook Three-Level Comment Nesting

Facebook comments in Sprout, and in the Service Cloud iframe, now include three levels of nesting, providing an accurate reflection of Facebook native threads. This improvement makes it simple to follow the context of replies and keep up with even the most complex conversations. No more confusion from flattened threads or misplaced comments. With this enhancement, engaging with your audience is now clearer and more efficient.