What do I do if my payment is declined?

This article aims to guide you through understanding why you may be seeing the Payment Declined error as well as next steps you can take.

If you’re getting a ‘Payment Declined’ error when updating your payment details or adding your card information, it may be due to one of the following reasons:

Expired or Outdated Payment method: an expired credit card or outdated payment details can cause a decline. Check if the card has expired or if there are new payment details you need to update.

Bank or Card Issuer restrictions: Sometimes, your bank or credit card company may block online transactions for security reasons or if the payment limit on the card has been exceeded, especially if it’s a large payment. We recommend contacting your bank to verify if they’ve placed a restriction on this transaction or card.

Insufficient Funds: If there aren’t enough funds available in the account linked to your payment method, the transaction may be declined. It's important to ensure the card on file has sufficient funds to cover the payment.

Incorrect Payment Details: Small errors in the billing information, such as incorrect billing address, postal code‌ or CVV number may trigger a decline. Double-check that your details match what your bank has on file.

If the issue persists after reviewing the reasons above, we recommend using a different payment method such as PayPal. Additionally, adding a secondary payment method to the account may prevent payment failure errors on the account in the future.

For more information on how to add a secondary payment method or billing information please check out the Sprout Billing FAQ article.