How do I read my invoice?
Table of Contents
How to Find and Read Your Sprout Social Invoice
This article explains how to access your Sprout Social invoices and understand the charges on them.
How to access your invoices
Step |
Action |
|---|---|
1 |
Click your initials in the bottom-left corner of Sprout |
2 |
Select Account & Settings |
3 |
Select Billing & Plan |
4 |
Scroll to Paid Invoices |
5 |
Click View (opens in a popup) or Download (saves as PDF) |
Note: You need Manage Billing permissions to access this page. If you don't see it, ask your Account Owner to grant the permission or share the invoice with you.
Understanding your invoice
Header information
Field |
What it means |
|---|---|
Invoice Number |
Unique identifier — reference this in any billing inquiries |
Billed On |
Date the invoice was generated |
Terms |
Payment terms (e.g., "On-Receipt" for credit card; "Net 30" for managed billing) |
Due On |
Payment due date |
Bill To |
Name and address of the billed entity |
Line items (charges)
Line item |
What it means |
|---|---|
[Plan Name] Plan |
Your Sprout subscription (Standard, Professional, Advanced, Enterprise, or Premium) |
Additional User Licenses |
Fees for users beyond your plan's included seats |
Additional Profiles |
Fees for social profiles beyond your plan's included count |
Employee Advocacy / Influencer Marketing / Trellis Plus |
Add-on product subscriptions, if applicable |
Tax / VAT |
Sales tax or value-added tax based on your region |
Proration |
Partial-period charges when users, profiles, or add-ons are added or removed mid-cycle |
Tip: Line items show the billing period (e.g., "Jan 16 – Feb 16, 2025") so you can match charges to specific service dates.
Payment summary
Field |
What it means |
|---|---|
Subtotal |
Sum of all line items before tax |
Tax |
Applicable sales tax or VAT |
Total |
Full amount invoiced |
Paid |
Amount already collected (credit card customers will see the full total here) |
Amount Due |
Remaining balance — $0.00 if fully paid |
Payment Method |
Card type or payment method on file |
Understanding credits and refunds
An amount shown in parentheses — e.g., ($49.00) — indicates a credit or refund.
Credits commonly appear when:
You removed a user or profile mid-billing cycle (proration credit)
You downgraded your plan mid-cycle
Support issued a courtesy credit
A duplicate charge was reversed
The credit description will indicate what it relates to, and the header will reference the original invoice number.
Two types of invoices
Type |
How you pay |
What the invoice looks like |
|---|---|---|
Self-service (in-app) |
Credit card charged automatically |
Shows "PAID" with $0.00 Amount Due — it's a receipt |
Managed (out-of-app) |
ACH, wire, or check |
Shows an Amount Due with payment terms (e.g., Net 30) — it's a payment request |
If you're unsure which type you are: if you entered a credit card in Sprout and are charged automatically, you're in-app. If you signed a service order and receive invoices to pay, you're managed.
Need help?
Self-service customers: Email billingteam@sproutsocial.com
Managed/enterprise customers: Contact your Customer Success Manager or email billingteam@sproutsocial.com
Can't access your invoice? Ask your Account Owner to grant you Manage Billing permissions, or have them download it for you.
This article should help you navigate the invoice details effectively. For further inquiries, please contact Sprout's billing team at billingteam@sproutsocial.com.
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