How do I read my invoice?

This article aims to guide you through the different components of a Sprout Social invoice, ensuring you understand the charges and payment details.

Key Components of the Invoice

Invoice Information

• Invoice Number: unique identifier for the invoice
• Billed On: date the invoice was issued
• Due On: payment due date

Billing Details

• Bill To: name and address of the person or entity being billed
• Sprout Social’s Address
  

Charges

• Plan Charges: cost associated with the plan level
  • Standard Plan
  • Professional Plan
  • Advanced Plan

Additional Charges

• Additional User Licenses: fees for users exceeding the base plan limits
• Additional Profiles: fees for profiles exceeding the base plan limits
  

Payment Details

• Total Amount Paid: total invoiced amount
• Payment Method: details of the payment method used (e.g., MasterCard or Visa)
• Amount Due: remaining amount after payment (should be $0.00 if fully paid)

Notes

• All transactions are in United States Dollars (USD)

Credit/Refund Invoices

If you see an amount in parentheses on your invoice, this indicates that the amount is a refund or a credit. The description indicates what the refund/credit is for.

The invoice information displays invoice number, the date the refund/credit was issued as well as the invoice number that the refund is pertaining to.

This article should help you navigate the invoice details effectively. For further inquiries, please contact Sprout's billing team at billingteam@sproutsocial.com.