What's the difference between an Account Owner and Super Admin?
Account Owners and Super Admins in Sprout may feel similar but there are some key differences to be aware of. This article highlights the main differences between the two roles so you can make an informed decision of who needs what type of role and access in your Sprout account.
Note: The Super Admin role is only available on the Advanced Plan.
Feature Permission | Account Owner | Super Admin |
See all Groups/Profiles | ✅ | ✅ |
Assign/Revoke the Super Admin Role | ✅ | ✅, but the first Super Admin for an account has to get created by the Account Owner |
Assign Billing Permission | ✅ | ❌ |
Assign Manage SSO Permission | ✅ | ❌ |
Export Permissions from Roles & Team Members page | ✅ | ✅ |
Update Business Name | ✅ | ✅ |
Enable Cross-Group assignment for Cases | ✅ | ✅ |
Update Facebook Page Name Display settings | ✅ | ✅ |
Enable OpenAI integration | ✅ | ✅ |
Enforce/revoke customer-wide two step authentication | ✅ | ❌ |
Can view or update Asset Library settings | ✅ | ✅ |
Create, edit, delete or rename any Asset | ✅ | ✅ |
Enable Slack integration | ✅ | ✅ |
Access to Link Sharing Settings | ✅ | ✅ |
Enable or disable Link Sharing | ✅ | ✅ |
Update Link Sharing options | ✅ | ✅ |
Set Group or scoped configuration sharing | ✅ | ✅ |
Enable Suggested Replies | ✅ | ✅ |
Can access API Tokens settings | ✅ | ❌ |
Can create or delete API Tokens | ✅ | ❌ |
Can access Referral Program Page | ✅ | ✅ |
Onboarding checklists in the dashboard | ✅ | ✅ |
Publish, schedule and edit all messages | ✅ | ✅ |
Viewing shared links | ✅ | ✅ |
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