How to learn Sprout Social without a live demo
Table of Contents
This below details will help you navigate, master and train yourself and your team to use the Sprout Social platform by navigating courses at one own's pace, from basic functionalities to advanced features without the need to go through a live demo meeting.
Sprout Academy
Sprout Academy is your central hub for all our training materials. Here you can find a rich library of on-demand courses, recorded webinars, and certification programs designed to turn you into a Sprout power-user. Whether you have five minutes or a few hours, Sprout Academy has something for you.
Recommended Learning Paths for Every Skill Level
Beginner: Getting Started with Sprout Social
These courses are perfect for new users or anyone who wants a refresher on the basics. You'll learn how to set up your account, connect your social profiles, and use our core features.
Course Recommendations:
Intermediate: Leveling Up Your Social Media Management
Once you're comfortable with the basics, these courses will help you explore the more powerful features of Sprout. You'll learn how to optimize your use of our core features, helping you to engage with your audience more effectively, save time, and gain deeper insights.
Course Recommendations:
- Publishing 202
- Reporting 202
- Building High Quality Listening Queries
- Social Customer Care for Care Team Members
Advanced: Becoming a Sprout Social Power-User
Now that you’re familiar with using Sprout, put your skills to the test and showcase your expertise with a Sprout Academy Certification.
Join the Conversation: The Sprout Social Arboretum
The Arboretum is a vibrant online community forum where you can connect with other social media professionals, ask questions, and share your own expertise. Join a group, participate in discussions, and get advice directly from the Sprout team and other power-users. It's a great place to learn new strategies and get the most out of the platform.
FAQs
How can I go through a Sprout Social demo?
Sprout Academy is the answer for all training resources your team needs. Here you can find a rich library of on-demand courses, recorded webinars, and certification programs designed to turn you into a Sprout power-user. Whether you have five minutes or a few hours, Sprout Academy has something for you. If you're looking for a specific demo request or training for yourself or your team and you can't find it via Sprout Academy, our Support Team is happy to get you in touch with the right people, just let us know.
What is the absolute first thing I should do when I log in to learn the Sprout Social platform?
The first thing you should do is follow the onboarding checklist that appears. It guides you through the most critical first step: connecting at least one social profile. Without a connected profile, you won't be able to explore most of Sprout's features.
Where can I find video tutorials to guide me through the Sprout platform?
The Sprout Academy is your best resource. It contains numerous on-demand video courses, from short feature overviews to in-depth guides, that you can watch at your own pace.
Is there a written user manual or help documentation I can read about using Sprout?
Yes, our Help Center is a comprehensive knowledge base with step-by-step articles covering every feature of the platform. You can search for any feature you're curious about.
What is The Arboretum and how can it help me learn?
The Arboretum is an online forum where you can ask questions and read conversations from other Sprout users and our own team. It's a great place to learn practical tips and see how others solve challenges.
How can I understand what all the different reports mean?
Each report in the Analytics section has a detailed guide in our Help Center. Furthermore, when viewing a report, you can often hover over a metric or chart to see a tooltip that explains what the data represents.
Is there a "sandbox" or safe way to practice without posting to my live accounts?
While there isn't a formal sandbox mode, you can practice by creating posts and saving them as drafts instead of publishing. This enables you to use the Compose window and see how posts would look without any risk.
How do I know if I've set up my account correctly?
Refer to the "Getting Started" section in the Help Center. It provides detailed guides on core setup tasks like connecting profiles, configuring user permissions, and setting up your Smart Inbox, which you can use as a checklist.
What's the best way to understand the Smart Inbox without a walkthrough?
The best way is to connect a profile and simply watch the messages come in. Click on the different icons to see what they do, try replying to a message, and use the filters on the right-hand side to see how you can sort your view.
Are there on-demand webinars I can watch?
Yes, the Sprout website has a "Webinars" section under "Resources" where you can access a library of past webinars. These often include deep dives into strategy and specific platform features.
How can I figure out advanced features like Inbox Rules on my own?
Our Help Center has step-by-step guides for every advanced feature. For Inbox Rules, the guide will walk you through creating a rule with examples, allowing you to learn by doing.
What if I get stuck and can't find an answer in the Help Center?
If you're on a trial or a paid plan, you can submit a ticket to our support team directly from the platform. They can answer specific questions and point you to the right resources without needing to schedule a demo.
How can I learn about Sprout's mobile app?
The best way is to download it and explore. The mobile app is designed to be intuitive for core tasks like engaging with the Smart Inbox and publishing on the go. The Help Center also has a dedicated section for the mobile app.
Is there a glossary for all the metrics, terms and icons used in the platform?
Yes, the Help Center includes glossaries for our reports and general platform terms. Additionally, hovering over most icons and buttons within Sprout will reveal a tooltip explaining its function.
How do I decide which Sprout plan is right for me just by exploring?
Start a free trial, which gives you access to the Advanced plan features. As you explore, note which features you use most. Our Plans page details which features are in each plan, so you can match your usage to the best-fit plan.
Are there in-app tours I can take?
Sprout often provides in-app pop-ups and short tours for new features or for users new to a specific area of the platform. Keep an eye out for these as you navigate the tool for the first time.
Can I get certified in Sprout Social without a live training session?
Yes, our Sprout Social Platform Certifications are available for many product areas within Sprout Academy and can be completed entirely on your own schedule. To help you prepare for the certification exams, we offer optional prerequisite courses that you can take at your own pace. Live training is not required.
I want to request a training guide manual to know more about Sprout features and train my new staff. How do I do that?
Sprout Academy is the answer for all training resources your team needs. Here you can find a rich library of on-demand courses, recorded webinars, and certification programs designed to turn you into a Sprout power-user. Whether you have five minutes or a few hours, Sprout Academy has something for you.
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