X Bots Report
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The X Bots Report allows you to identify opportunities to enhance workflows in your Chatbot experience. Use the supplied engagement and performance metrics to validate your strategy and optimize how your Chatbots help streamline your customers' experience.
This article contains the following sections:
Customizing the report
Use the filter groups in the Filter Menu to select the profiles you want to view data for.
X Bots Report
Interaction Volumes
This graph shows the number of interaction by day as well as the number of unique users who have interacted with the Chatbot.
Message Volumes
This graph shows the number of messages received by and sent from the Chatbot by day.
Quick Replies
This sections shows the quick replies that were most used by the Chatbot for the selected date range.
Chatbot Reports FAQs
Where is this report located?
The X Bots Reports can be found by going to Reports in the left nav > Internal Performance.
Which Plan level is the X Bots report available on?
The Chatbots report are available on the Advanced plan.
What file types can I export?
This report can be exported as a PDF only. Click Share in the top-right of the report to download or send as a PDF file.
How do Chatbots affect the Engagement Report?
In most cases, there's no impact on the Engagement Report, however if a Quick Reply is determined by Sprout as 'needs a response' message then it'll be responded to and tracked.
In these cases, it'll increase the response rate and average response time.
How do Chatbots affect the Team Report?
This report will have no effect on the Team Report since bots aren't counted as team members.
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