How do I respond to X messages in the Smart Inbox?
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You can use the Filter menu in the Smart Inbox to view all of your X messages. Use the Sources dropdown to select the profiles you'd like to view messages for. Use the Message Types dropdown to select which kinds of messages you'd like to see.
To respond to a X message:
- Click
on the message you'd like to reply to. The reply screen opens.
- Select which profile your response will come from.
If the user you’re interacting with has open Direct Messages or you have a Direct Message history with the user, you can select "switch to Direct Message" to respond.
When the conversation moves to Direct Messages, you can facilitate real-time chat with a user within the reply window.
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