Customer Care & Case Management
Learn how to go beyond customer expectations and transform how you manage customer interactions on social with automation and AI.
How do I create Automated Rules with Rule Templates?
AI Conversation Summaries for private messages
How do I automatically assign Cases?
What data is available in Reviews?
How do I use Trustpilot Reviews in Sprout?
How can I collaborate on Cases?
What's included in the Case Team Activity Report?
How do I create Automated Rules for Cases?
What’s the best approach to Case Management for my Care Team?
How do I set my status in Sprout?
Using Case Management in Sprout
Conversations
How do I use Cases in Sprout?
How do I use Cases for Teams?
How do I create a Custom Case View?
How do I automatically create Cases?
How do I use Preferred Reply Profiles?
Saved Replies
Reviews
How do I set up an Apple App Store integration?
How do I set up a Google Play Store integration?
Yelp integration
Glassdoor Integration
Mobile Reviews
Bot Builder
Bot Builder Settings
Keyword Commands in Bot Builder
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