Customer Care & Case Management
Learn how to go beyond customer expectations and transform how you manage customer interactions on social with automation and AI.
What’s the best approach to Case Management for my Care Team?
How do I set my status in Sprout?
Using Case Management in Sprout
How do I assign Cases in Sprout?
How do I use Cases for Teams?
How do I create a Custom Case View?
How do I automatically create Cases?
How do I use Preferred Reply Profiles?
How do I set up an Apple App Store integration?
How do I set up a Google Play Store integration?
Google's Business Messages
Bot Builder Settings
Keyword Commands in Bot Builder
Still need help?
Find out how you can get in touch with our helpful Support team.