Smart Inbox Features
Leverage Sprout’s intuitive Smart Inbox to power your customer care workflows, including case and community management.
How do I respond to Threads messages in the Smart Inbox?
How do I use Message Intent?
How can I leverage Response Recommendation Classification?
How do I use different modes for the Smart Inbox?
Sentiment for Messages
How do I use Enhance by AI Assist?
How do I use Macros?
Inbox Views
Inbox Search
Collision Detection
Brand Keywords
Automated Rules
How do I apply ordering to my Automated Rules?
How do I use the Notifications Drawer?
Message Actions
Inbox Export
Bulk Mode
How do I create and configure Message Spike Alerts?
New Message Indicator
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