Sprout Solves It
Learn from our Support Agents directly by harnessing their insider tips and tricks for elevating your use of the Sprout platform.
I’m unable to select a user as a mobile publisher in the Compose window for Instagram. Is something wrong?
What's the first thing I should do if I don't see scheduled posts on the calendar?
I added my competitors to Sprout recently, but it’s not displaying historical data. Is there an issue?
Why isn't my data being tracked in GA4 Reports?
Why am I not seeing any data for videos on my YouTube Videos Report?
I'm missing data on one of my reports or a message that should be in my inbox. What's the first step I should take?
What happens to my previous months’ data if I edit my Listening topic?
What data is available to me in a Social Listening Topic?
Why can't I tag a personal LinkedIn Page?
Why is an Instagram direct message displaying 'Unsupported Attachment' in the Smart Inbox?
I’m having trouble connecting my Facebook Page. How can I confirm I have the correct level access?
What do I do if I'm asked to log in as another Facebook user to confirm my Page connection?
I can’t find an Instagram post I scheduled, and I didn’t receive a failed post notice. Where can I look?
I can see a message in my social inbox natively, but I'm not immediately seeing it in Sprout. How can I search for the message in Sprout?
Still need help?
Find out how you can get in touch with our helpful Support team.