Getting Started

Configuring Your Account

Understand Billing

Publishing

Analytics & Reporting

Engagement

AI and Automation

AI and automation features and FAQs

Social Listening

Employee Advocacy

Sprout Integrations

Tagging

Tagging

Customer Care

Salesforce Service Cloud

Influencer Marketing

Instagram

Facebook

X

Tiktok

Using TikTok in Sprout

Threads

Threads

WhatsApp

WhatsApp

LinkedIn

YouTube

Pinterest

Sprout Solves It

Learn from our Support Agents directly by harnessing their insider tips and tricks for elevating your use of the Sprout platform.

Publishing Tips

I’m unable to select a user as a mobile publisher in the Compose window for Instagram. Is something wrong?

What's the first thing I should do if I don't see scheduled posts on the calendar?

Reporting Tips and Tricks

I added my competitors to Sprout recently, but it’s not displaying historical data. Is there an issue?

Why isn't my data being tracked in GA4 Reports?

Why am I not seeing any data for videos on my YouTube Videos Report?

I'm missing data on one of my reports or a message that should be in my inbox. What's the first step I should take?

Smart Inbox Tips

Troubleshooting Smart Inbox message replies

Listening Tips

What happens to my previous months’ data if I edit my Listening topic?

What data is available to me in a Social Listening Topic?

Network Tips

Why can't I tag a personal LinkedIn Page?

Why is an Instagram direct message displaying 'Unsupported Attachment' in the Smart Inbox?

I’m having trouble connecting my Facebook Page. How can I confirm I have the correct level access?

What do I do if I'm asked to log in as another Facebook user to confirm my Page connection?

I can’t find an Instagram post I scheduled, and I didn’t receive a failed post notice. Where can I look?

I can see a message in my social inbox natively, but I'm not immediately seeing it in Sprout. How can I search for the message in Sprout?

Billing and Trials

Understanding Sprout Social billing frequencies

What do I do if my payment is declined?

How do I update my payment method?

How do I read my invoice?

What happens when your Sprout Social trial ends

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