How do I respond to YouTube comments in the Smart Inbox?

You can use Sprout’s Smart Inbox to view, respond to and moderate YouTube comments. 

Note: Comments will only be available for videos published after August 15, 2022. There is no backfill available for YouTube comments.

From the Sources dropdown in the Smart Inbox, select the YouTube profiles you’d like to include.

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Click the arrow Screen_Shot_2022-08-05_at_11.11.17_AM.png to reply to a message.

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You can delete your own comments or user comments. To delete a comment:

  1. Click the three-dot overflow menu Screen_Shot_2022-08-03_at_3.51.06_PM.png.
  2. Select Delete.

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If you’d like to export your conversation with a user to a CSV, select Export Thread from the overflow menu.

Additionally, you can also include YouTube comments in any of your Automated Rules.

How do I moderate user comments?

Sprout offers several ways to moderate your YouTube page, including hiding/unhiding comments, reporting comments as spam and banning users. These features can be found under the three-dot overflow menu Screen_Shot_2022-08-03_at_3.51.06_PM.pngin the reply modal. 

To hide or unhide comments:

  1. Click on the three-dot overflow menu Screen_Shot_2022-08-03_at_3.51.06_PM.png.
  2. Select Hide/Unhide on YouTube.

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Note: If you’ve selected the “Hold all comments for review” setting in YouTube, all comments will be pulled into Sprout. Those messages will be hidden by default, and you can unhide them in Sprout. If you unhide those comments, they will be marked as “published” on YouTube.

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You can also block the author of a comment. To block an author:

  1. Click on the three-dot overflow menu Screen_Shot_2022-08-03_at_3.51.06_PM.png.
  2. Select Ban User.

Note: Blocking an author will also hide their future comments.

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