What types of Facebook messages appear in the Smart Inbox?
The following Facebook message types appear in the Smart Inbox. For these message types, you can respond and take additional actions.
|Network||Message Type||Available in Inbox|
|Comments on Posts|
|Comments on Ad posts (Facebook Ads Manager must be connected to Sprout)|
|Sent Messages (Also check the Wall Posts filter for these to appear)|
|Facebook Mentions from other Pages|
|Facebook Mentions from personal Profiles|
|Comments on Facebook Live posts|
|Comments on Facebook Events|
|Comments on Facebook Watch posts|
|Comments on Facebook Ads which use Dynamic Creative Optimization (DCO) or Placement Asset Customization (PAC)|
|Facebook Group comments|
What actions can I take on Facebook messages?
There are a few actions you can take on Facebook messages in the Smart Inbox. At a high level you can:
- Apply a Macro
- Apply a Sprout tag
- Start an internal conversation
- Create a task
- Mark the comment as complete
- Save messages to the Saved Messages Inbox View
- Mark messages complete in bulk
- Use the overflow menu to select more actions
- Ban users on Facebook
- Update the message language
- Export message threads to share with stakeholders and analyze conversation responses
Learn more about how to perform these message actions with this article.
Can I search for Facebook messages in the Smart Inbox?
You can search for Facebook messages that contain particular keywords or messages. When you run a keyword search, the Smart Inbox shows results for all your Facebook messages since you connected your profile to Sprout. If you're searching for social profiles, the Smart Inbox shows results for all profiles since you connected your profile to Sprout. Learn more about Inbox searching with this overview.