What types of Facebook messages appear in the Smart Inbox?

The following Facebook message types appear in the Smart Inbox. For these message types, you can respond and take additional actions.

 

Network  Message Type Available in Inbox
Screenshot_2020-07-30_at_11.35.34.png Wall Posts Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png Comments on Posts  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png  Comments on Ad posts (Facebook Ads Manager must be connected to Sprout)  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png  Private Messages  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png  Sent Messages (Also check the Wall Posts filter for these to appear)  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png  Facebook Mentions from other Pages  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png Facebook Mentions from personal Profiles Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png Comments on Facebook Live posts Screenshot_2020-10-19_at_10.39.08.png
Screenshot_2020-07-30_at_11.35.34.png Comments on Facebook Events Screenshot_2020-10-19_at_10.39.08.png
Screenshot_2020-07-30_at_11.35.34.png Comments on Facebook Watch posts Screenshot_2020-10-19_at_10.39.08.png
Screenshot_2020-07-30_at_11.35.34.png Comments on Facebook Ads which use Dynamic Creative Optimization (DCO) or Placement Asset Customization (PAC) Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png Facebook Offers  Screenshot_2020-10-19_at_10.39.08.png
Screenshot_2020-07-30_at_11.35.34.png  Facebook Check-Ins Screenshot_2020-10-19_at_10.39.08.png
Screenshot_2020-07-30_at_11.35.34.png Facebook Group comments Screenshot_2020-07-30_at_11.46.19.png
 

 

What actions can I take on Facebook messages?

There are a few actions you can take on Facebook messages in the Smart Inbox. At a high level you can:

Screen_Shot_2022-07-18_at_10.32.27_AM.png

  • Apply a Macro Screen_Shot_2022-07-18_at_10.32.56_AM.png
  • Apply a Sprout tag Screen_Shot_2022-05-11_at_9.26.46_AM.png
  • Start an internal conversation Screen_Shot_2022-05-11_at_9.26.51_AM.png
  • Create a task Screen_Shot_2022-05-11_at_9.27.01_AM.png
  • Mark the comment as complete Screen_Shot_2022-05-11_at_9.27.05_AM.png
  • Save messages to the Saved Messages Inbox View
  • Mark messages complete in bulk
  • Use the overflow menu to select more actions Screen_Shot_2022-05-11_at_9.29.10_AM.png
    • Ban users on Facebook
    • Update the message language
    • Export message threads to share with stakeholders and analyze conversation responses

Learn more about how to perform these message actions with this article.

Can I search for Facebook messages in the Smart Inbox?

You can search for Facebook messages that contain particular keywords or messages. When you run a keyword search, the Smart Inbox shows results for all your Facebook messages since you connected your profile to Sprout. If you're searching for social profiles, the Smart Inbox shows results for all profiles since you connected your profile to Sprout. Learn more about Inbox searching with this overview.

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