What do I need to know before connecting my Facebook Group?

Before you connect your Facebook Group to Sprout, there’s a few quick checks and prerequisites you should complete to ensure the connection process goes smoothly.

Note: Due to an API limitation, the new Facebook Pages Experience is not supported for Facebook Groups in Sprout. If your Facebook Group is moved to the new Facebook Pages Experience, you can no longer access that Facebook Group in Sprout.

Prerequisites

Use the following steps to determine everything is set up correctly for a quick connection process. Remember, only an admin for the Facebook Group and the attached Page can perform these prerequisites:

1. Is a Facebook Page linked to your Facebook Group and do you have admin access to the Facebook Page?
2. Are you a member of the Facebook Group you want to connect?
3. Did you add the Sprout Social app on Facebook to your Facebook Group?

Facebook Page Linking & Admin Access

When you create a Facebook Group, you’re prompted to link to your Group to a Facebook Page. However, you can also link a Page to the Group later using Facebook’s Advanced Settings. To ensure the Group you want to connect to is linked to a Page that you’re an admin of:

1. Click Settings under the Admin tools for the Group.
2. Scroll down to the Advanced Settings section.
3. Click  for Linked Pages. A popup appears.
4. Select the Page you are an admin of.
5. Click Link.

Facebook Group Membership

In order to connect your Facebook Group to Sprout for publishing, verify that you're a member of the Group. If you aren’t currently a member of the group, send a request to the admin of the group to request membership. 

Sprout Social app on Facebook

Finally, in order to complete the connection, you must have the Sprout Social app installed to the Facebook Group you want to add. 

To add the Sprout Social app:

1. Navigate to the Group on Facebook.
2. Click Settings under the Admin tools for the Group.
3. Scroll down to the Advanced Settings section.
4. Click Apps > Add Apps.
5. Search for the Sprout Social app.
6. Click Add.

After you complete the prerequisites and verified that everything is set up correctly, you can connect your Facebook Group to Sprout.