What Instagram message types appear in Sprout and what actions can I take?

The following Instagram message types appear in the Smart Inbox. For these message types, you can respond and take additional actions.

• Network: The social media network
• Message Type: The type of message listed
• Available in Inbox: The message type that appears in the Smart Inbox. If this is checked, Sprout expects to receive that message type. If this is marked with the symbol, Sprout doesn’t expect to receive the message type.
• Update Schedule: How often Sprout updates data and the kind of data updated.
• Backfill: How far back Sprout can provide data upon profile connection.

For information about message types on other social networks:

• Twitter
• Facebook
• YouTube
• LinkedIn
• TikTok

Network	Message Type	Available in Inbox	Update Schedule	Backfill
	Comments on Posts		Some comments are available in realtime. Sprout will check for new comments from the last update up to a maximum of 1000.	Maximum of 10,000 comments on a post.
	Comments on Ad posts (Facebook Ads Manager must be connected to Sprout)		Sprout will check for new comments from the last update up to a maximum of 4000.	Maximum of 4,000 comments
	Ad Posts		For the most recent 30 Ad Posts created or updated: every 20 minutes For Ad Posts created or updated in the last 30 days: every 4 hours  For Ad Posts created or updated in the last 60 days: once a day	Ad posts that were created or updated in the last 180 days.
	Mentions		Realtime. Messages may take up to 60 seconds to appear.	None
	Media Tags		Daily, going back 100 posts. Every 20 minutes, the last 25 posts.	Last 1000 posts.
	Direct Messages (DMs)		Realtime. Messages may take up to 60 seconds to appear.	Last 30 days
	Comments on IGTV posts		Some comments are available in realtime. Sprout will check for new comments from the last update up to a maximum of 1000.	Maximum of 10,000 comments on a post.
	Comments on Reels		Some comments are available in realtime. Sprout will check for new comments from the last update up to a maximum of 1000.	Maximum of 10,000 comments on a post.

What actions can I take on Instagram messages?

There are a few actions you can take on Instagram messages in the Smart Inbox. At a high level you can:

• Apply a Sprout tag
• Start an internal conversation
• Create a Case
• Mark the comment as complete
• Reclassify the sentiment
• Save messages to the Saved Messages Inbox View
• Mark messages complete in bulk
• Use the overflow menu to select more actions
  • Hide messages on Instagram
  • Update the message language
  • Export message threads to share with stakeholders and analyze conversation responses

Learn more about how to perform these message actions with this article.

Can I search for Instagram messages in the Smart Inbox?

You can search for Instagram messages that contain particular keywords or messages. When you run a keyword search, the Smart Inbox shows results for all your Instagram messages since you connected your profile to Sprout. If you're searching for social profiles, the Smart Inbox shows results for all profiles since you connected your profile to Sprout. Learn more about Inbox searching with this overview.