August 2021

Releases this month

August 4, 2021

Give your customers all the product information they need by replying with product templates

Now you can send product templates for Shop items instead of product URLs for Facebook Private Messages in the Smart Inbox. Product templates are clickable and show the product image, name and price to your Facebook users. Users can click the product template directly from your response to find the product directly in your Facebook Shop.


Learn more about Facebook Shops in Sprout with this overview.

August 5, 2021

Create Marketo Leads directly in Sprout

Now with the Sprout integration with Marketo you can create Leads directly from messages in the Smart Inbox. Push messages and contact information you can more quickly connect customers and prospects with the right teams.


To learn more about connecting your account and creating Leads in Sprout, review this article.

August 5, 2021

Sort and filter by Reviews in the Tag Performance Report

Now you can filter by review sources in the Tag Performance Report and export the data from your reviews sources in the report CSV.


For more information about the Tag Performance Report review this article.

August 12, 2021

Get holistic insights into your social care efforts with the Inbox Activity Report

Now you can use the Inbox Activity Report, instead of the Engagement Performance Report, for rich insights into how efficient your team is in executing your social care strategy. Understand your team’s average time to action by day of the week and hour of the day.


To learn more about the Inbox Activity Report and how to use it to better understand your social care strategy, review this article

August 16, 2021

Instagram DMs now available in the Smart Inbox

Now you can access Instagram DMs in the Smart Inbox regardless of your follower count. Review this article to get started.

August 19, 2021

Refreshed experience in the Facebook Competitors Report

The Facebook Competitors Report has a new look and feel to focus on comparing your owned profiles to your competitors' profiles. With updated filters, improved calculations for metric gathering, and enhanced Premium Analytics features, you'll never miss any insight on your Facebook competition.


Learn more about leveraging this report with this helpful how-to.

August 19, 2021

Schedule your content up to 13 months in the future

Now you can navigate both 13 months into the future and 13 months into the past in the Month and Week views of the Content Calendar in Sprout. Whether you're planning ahead or need to understand your publishing cadence from a previous campaign, you can get a full picture of your publishing activity over a year-long period. Additionally, you can schedule posts 13 months into the future with Compose and add Calendar notes up to a year in advance.


To get started, review this article about the Content Calendar

August 20, 2021

Reschedule posts directly from the list, week and month view in the Content Calendar

Now you can click Screen_Shot_2021-08-20_at_11.23.45_AM.png from posts in your Content Calendar and reschedule the post using the date and time dropdown or by selecting from the shortcuts. You can also reschedule posts in the Drafts tab for any timed draft posts and in the Needs Approval tab. 


Learn more about all the functionality of the Content Calendar with this overview.

August 26, 2021

Use YouTube as a source when viewing the Tag Performance Report

You can now view tag performance from your YouTube account in the Tag Performance Report. Access YouTube from the Sources dropdown in the filter menu and then select your tags for deeper insight.


Learn more about the Tag Performance Report with this article.

August 31, 2021

Never miss your required approval workflows with the Publishing Workflows section in Compose

Now Approval Workflows and Mobile Publishers are grouped together in the Publishing Workflows section in Compose. Rather than clicking an icon under your post text, you can quickly select the proper workflows and mobile publishers from their respective drop downs.


Learn more about all the functionality in Compose with this overview.

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