June 2021

Releases this month

June 1, 2021

Deepen your brand loyalty and customer care strategy with Sprout’s Shopify integration

Now you don’t need to navigate to multiple platforms to provide insight and assistance when it comes to your ecommerce customers. Linking your Shopify instance to Sprout lets you connect social profiles to your Shopify Customers and view order history and details all in one place. Quickly message your Shopify Customers with their latest and greatest order information.

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Learn more about providing order information and linking your Shopify Customers with this overview

June 1, 2021

Listening automatically filters out adult content from your Listening Topics

Listening also now acts as a spam filter to prevent adult content from appearing in your Topic Insights. Sprout automatically scans Twitter data including users, URLs, hashtags and Tweet text for adult content and prevents it from appearing in your data.

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Learn more about creating Listening Queries with this overview

June 2, 2021

Respond and react to your Instagram DMs in the Smart Inbox

Now you can reply and react to Instagram DMs from your Business Profiles in the Smart Inbox. With this integration, you’ll never miss an opportunity to engage with your audience, get a holistic view of all your incoming messages and create a stronger 1-1 connection.

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Learn more about getting set up to receive Instagram DMs in your Smart Inbox with this overview.

June 10, 2021

Connect Zendesk and HubSpot to Sprout at the same time

Now you can connect both your Zendesk and HubSpot help desks to Sprout at the same time to better streamline your customer service efforts across your social accounts.

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Learn more about the Zendesk or HubSpot integrations. 

June 10, 2021

Spend more on Brand Awareness and Reach campaigns in Sprout

Now you can spend up to $1,250 per day/lifetime for Brand Awareness or Reach campaigns when you promote your organic Facebook posts. When a post is promoted (boosted), Sprout adds the spend selected to your existing campaign budget.

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Learn more about Facebook paid promotions with this overview.

June 23, 2021

Drive your Instagram followers to your most important content with SproutLink in Bio

From traffic generation to social commerce, now you can direct your Instagram followers to your product pages, news articles and promotions in a single view with SproutLink in Bio. Add links to your existing Instagram posts, schedule new posts to appear on your site and customize your site to match the look and feel of your brand. 

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Learn more about creating and managing your own SproutLink site with this overview.

June 23, 2021

Meet customers where they want to shop by including product links on social

Now you can include direct product links when scheduling outgoing posts or replying to customers in the Smart Inbox. Your Facebook Shops and Shopify store catalogs are automatically connected to your Sprout account, so your teams can provide product information and build stronger connections and brand loyalty. Create new conversion opportunities by removing the extra steps between product discovery and checkout. 

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Learn more about adding product links with this overview. Or discover how to manage Shopify Customers and order history in Sprout with this how-to.

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