Instagram DMs set up for mobile
You can access Instagram DMs in Sprout's iOS and Android applications when your Instagram Business Profiles become eligible through Facebook's rollout strategy.
It's important to note, however, you must complete prerequisites and a profile re-authentication through Sprout's desktop version before your DMs will appear in your Smart Inbox. You cannot complete this process through the mobile application alone.
Tip: Keep this article open on your phone while perform the following steps in the desktop app.
Get your Instagram DMs on mobile by:
- Completing the required prerequisites.
- Re-authenticating your Instagram Business Profiles through the desktop version of Sprout.
- Enabling push notifications on mobile.