Instagram DMs set up

Before you can start receiving your Instagram DMs and Story Mentions in the Smart Inbox in Sprout, there are a few settings you need to verify for the integration to work properly, especially if you’re using advanced connected tools like the inbox in Creator Studio or Facebook Business Suite. You may see a one-time pop up in your Instagram app, like the following:

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If you tapped Don’t Allow or if you use advanced connected tools, like the inbox in Creator Studio or Facebook Business Suite, then you must update the setting that controls your DM access:

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  1. Upgrade your Instagram app to the latest version.
  2. Navigate to Settings for your Instagram Business Profile.
  3. Tap Privacy.
  4. Tap Messages.
  5. Toggle Allow Access to Messages under Connected Tools to ON.

Now you can navigate into Sprout to manually re-authorize your Instagram Business Profile and start receiving Instagram DMs and Story Mentions in Sprout. Review this article to get started.

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