April 2021

Releases this month

April 1, 2021

Dive deeper into your Instagram metrics with IGTV

Now you can gather rich data around your overall IGTV performance with Sprout’s reporting suite. You can see your IGTV data in the Profile Performance, Post Performance, Tag and Instagram Business Profiles Reports.

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Take a look at our Reporting articles to learn more about uncovering insights for your IGTV performance. 

April 7, 2021

Search and select profiles with an enhanced Compose experience for iOS

A new streamlined Compose experience for Sprout's mobile app for iOS makes publishing easy on the go. You can search for profiles directly from Compose, see network restrictions at-a-glance, see the networks you post to most frequently first and reconnect profiles all within a new UI experience.

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Learn more about composing in Sprout's mobile apps with this helpful article

April 8, 2021

Use Calendar Notes to enhance your publishing strategy

You can apply internal tags to your Content Calendar notes and add notes directly to Compose. Calendar Notes provide insight to your team about the content you’re scheduling out. Now when inspiration strikes, you can take a note and turn it into an engaging post, or ensure the notes relating to your campaigns or content types are tagged appropriately.

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Learn more about Content Calendar notes with this Content Calendar overview

April 9, 2021

Enhance the accuracy of your Listening Queries with noisy keyword warnings

As you build out your Listening Queries, Sprout now notifies you if your query contains a keyword that could add a lot of noise or irrelevant messages to your Listening Topic. This way you can enhance the accuracy of your Listening Queries and focus on the messages that mean the most to what you're listening for.

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Learn more about building Listening Queries with this overview article

April 12, 2021

Keep using internal Conversations to collaborate with your team in Sprout

The Conversations feature in Sprout is now denoted with a new icon Screen_Shot_2021-04-09_at_2.23.34_PM.png

You can use this icon to open the Conversations drawer, start a conversation on a message or view internal conversations on posts.

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Learn more about Conversations and how to easily collaborate with your team with this article.

April 14, 2021

Streamline your service desk processes by creating and managing Tickets, Contacts and Users with Zendesk or HubSpot in Sprout

Now you can create Tickets and manage Contacts or Users directly from Sprout. You can create, view, edit and comment on Tickets for Zendesk or HubSpot directly from messages in the Smart Inbox. You can create Tickets directly, rather than using Tasks and manage your Users or Contacts.

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Learn more about the Help Desk integrations Sprout offers: Zendesk or Hubspot

April 14, 2021

Manage your Salesforce and Dynamics 365 data directly from messages in the Smart Inbox

You can create, view, edit and comment on cases for Salesforce and Microsoft Dynamics 365 directly from messages in the Smart Inbox.

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Learn more about the Help Desk integrations Sprout offers: Salesforce or Microsoft Dynamics 365.

April 14, 2021

Dormant Listening Topics

Now after you archive a Listening Topic and don’t view it within 60 days, it becomes dormant. When a Listening Topic becomes dormant, you can make it available again by clicking Access Topic when you open the archived topic. Within a few hours, your dormant topic becomes available for viewing again.

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Learn more about Listening Topics and archiving them with this helpful how-to

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