September 2020

Releases this month

• September 2 - Drag and drop images in Compose
• September 9 - Zendesk integration upgraded to OAuth
• September 10 - Author search in the Smart Inbox
• September 15 - Salesforce integration
• September 17 - Updated Advanced Listening queries 

September 2, 2020

Say goodbye to removing and re-uploading images in Compose

It's important that your images appear in the order you want when you're posting to your social channels, otherwise, your story might get lost. Now, you upload your images in any order in Compose and drag and drop them to their correct positions.

Learn how to share your brand or business' story on social with all the functionality of our Compose feature with this helpful how-to. 

September 9, 2020

Two-factor authentication and single-sign on available for Zendesk

Now, Sprout's integration with Zendesk allows you to log in with two-factor authentication (2FA) and single-sign on (SSO). This new connection is more reliable and secure. While you won't see any interruptions in your integration, it's a good idea to disconnect and re-connect to Zendesk to use OAuth.

Connect Zendesk to Sprout today with this helpful how-to.

September 10, 2020

Find specific messages in the Smart Inbox with author search

Locate received messages from a specific social profile or user name with Sprout's Inbox Search. Find the messages from the users you're looking for, tag them to compare trends over time and take action when you need it. 

Explore the capabilities of Inbox Search and how to locate the messages that matter most to you with this helpful how-to.

September 15, 2020

Instantly create leads, cases and contacts in your Salesforce instance directly from Sprout

Customers love to reach out on social. Whether they're inquiring about purchasing a product or service, asking for some help or giving you a shoutout - it's important to connect these customers to the right teams. Take the messages you receive on Twitter, Facebook, Instagram and LinkedIn and create leads, cases and contacts that appear in your Salesforce instance.

Get started creating cases, leads and contacts to streamline your social and Salesforce workflows with this helpful how-to.

September 17, 2020

Clean up your Listening queries with streamlined keywords

It's critical that you're listening to the best conversations to help influence your social strategy. Before, you might've found yourself a little confused when it came to adding AND or OR for your Listening queries. Now, there's only one term option, to add another keyword, instead of choosing AND or OR. 

Learn how to make the most of your Listening queries to find the conversations that matter with this article.