Message Types in the Smart Inbox

The following table displays the message types that are available to Sprout and appear in the Smart Inbox, as well as those that are currently unavailable.

The table is made up of network, message type and the available in inbox status.

Network - The social media network that each message type relates to: Instagram Business Profiles, Facebook Pages, Twitter profiles and LinkedIn Company Pages.

Message Type - The type of message being listed. These differ by network and this list may not be exhaustive.

Available in Inbox - The message type that appears in the Smart Inbox. If this is checked, Sprout expects to receive that message type. If this is marked with the symbol, Sprout doesn’t expect to receive the message type.

Network	Message Type	Available in Inbox
	Comments on Posts
	Comments on Ad posts (Facebook Ads Manager must be connected to Sprout)
	Mentions
	Media Tags
	Sent Messages
	Direct Messages (DMs)
	Comments on IGTV posts
	Wall Posts
	Comments on Posts
	Comments on Ad posts (Facebook Ads Manager must be connected to Sprout)
	Private Messages
	Sent Messages (Also check the Wall Posts filter for these to appear)
	Facebook Mentions from other Pages (Mentions from Facebook Personal Profiles will pull in but do not show the name of the profile due to limitations - they are marked as 'Facebook User' in the Inbox)
	Comments on Facebook Live posts
	Comments on Facebook Events
	Comments on Facebook Watch posts
	Comments on Facebook Ads which use Dynamic Creative Optimization (DCO) or Placement Asset Customization (PAC)
	Facebook Offers
	Facebook Check-Ins
	Facebook Group comments
	Direct Messages
	Mentions
	Retweets
	Retweets with Comment
	New Followers
	Sent Messages
	Mentions from a private account (these will not pull into the Inbox unless both accounts are following each other. This is the same as natively on Twitter)
	Comments on Posts
	Sent Messages (Sent Video Posts are not expected to appear in the Inbox)
	Comments on Video posts
	Comments on LinkedIn Polls
	Mentions
	Comments on Shares of your Post