Message Types in the Smart Inbox
The following table displays the message types that are available to Sprout and appear in the Smart Inbox, as well as those that are currently unavailable.
The table is made up of network, message type and the available in inbox status.
Network - The social media network that each message type relates to: Instagram Business Profiles, Facebook Pages, Twitter profiles and LinkedIn Company Pages.
Message Type - The type of message being listed. These differ by network and this list may not be exhaustive.
Available in Inbox - The message type that appears in the Smart Inbox. If this is checked, Sprout expects to receive that message type. If this is marked with the symbol, Sprout doesn’t expect to receive the message type.
For more insight on Instagram message types, see this article.
For more insight on Facebook message types, see this article.
|Network||Message Type||Available in Inbox|
|Retweets with Comment|
|Mentions from a private account (these will not pull into the Inbox unless both accounts are following each other. This is the same as natively on Twitter)|
|Comments on Posts|
|Sent Messages (Sent Video Posts are not expected to appear in the Inbox)|
|Comments on Video posts|
|Comments on LinkedIn Polls|
|Comments on Shares of your Post|