Message Types in the Smart Inbox

The following table displays the message types that are available to Sprout and appear in the Smart Inbox, as well as those that are currently unavailable.

The table is made up of network, message type and the available in inbox status.

Network - The social media network that each message type relates to: Instagram Business Profiles, Facebook Pages, Twitter profiles and LinkedIn Company Pages.

Message Type - The type of message being listed. These differ by network and this list may not be exhaustive.

Available in Inbox - The message type that appears in the Smart Inbox. If this is checked, Sprout expects to receive that message type. If this is marked with the Screenshot_2020-10-19_at_10.39.08.png symbol, Sprout doesn’t expect to receive the message type.

Network  Message Type Available in Inbox
Screenshot_2020-07-30_at_12.10.55.png Comments on Posts Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_12.10.55.png Comments on Ad posts (Facebook Ads Manager must be connected to Sprout) Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_12.10.55.png Mentions Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_12.10.55.png Media Tags Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_12.10.55.png Sent Messages Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_12.10.55.png Direct Messages (DMs) [available on a phased rollout Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_12.10.55.png Comments on IGTV posts Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png Wall Posts Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png Comments on Posts  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png  Comments on Ad posts (Facebook Ads Manager must be connected to Sprout)  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png  Private Messages  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png  Sent Messages (Also check the Wall Posts filter for these to appear)  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png  Facebook Mentions from other Pages  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png Comments on Facebook Live posts Screenshot_2020-10-19_at_10.39.08.png
Screenshot_2020-07-30_at_11.35.34.png Comments on Facebook Events Screenshot_2020-10-19_at_10.39.08.png
Screenshot_2020-07-30_at_11.35.34.png Comments on Facebook Watch posts Screenshot_2020-10-19_at_10.39.08.png
Screenshot_2020-07-30_at_11.35.34.png Comments on Facebook Ads which use Dynamic Creative Optimization (DCO) or Placement Asset Customization (PAC) Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.35.34.png Facebook Offers  Screenshot_2020-10-19_at_10.39.08.png
Screenshot_2020-07-30_at_11.35.34.png  Facebook Check-Ins Screenshot_2020-10-19_at_10.39.08.png
Screenshot_2020-07-30_at_11.35.34.png Facebook Group comments Screenshot_2020-07-30_at_11.46.19.png
 Screenshot_2020-07-30_at_11.56.14.png  Direct Messages  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.56.14.png  Mentions  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.56.14.png  Retweets  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.56.14.png Retweets with Comment   Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.56.14.png New Followers  Screenshot_2020-07-30_at_11.46.19.png 
Screenshot_2020-07-30_at_11.56.14.png  Sent Messages  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.56.14.png Mentions from a private account (these will not pull into the Inbox unless both accounts are following each other. This is the same as natively on Twitter)  Screenshot_2020-10-19_at_10.39.08.png
Screenshot_2020-07-30_at_11.52.31.png  Comments on Posts  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.52.31.png Sent Messages (Sent Video Posts are not expected to appear in the Inbox)   Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.52.31.png  Comments on Video posts  Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_11.52.31.png Comments on LinkedIn Polls Screenshot_2020-10-19_at_10.39.08.png
Screenshot_2020-07-30_at_11.52.31.png  Mentions Screenshot_2020-10-19_at_10.39.08.png
Screenshot_2020-07-30_at_11.52.31.png  Comments on Shares of your Post Screenshot_2020-10-19_at_10.39.08.png
 

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