How do troubleshoot my Instagram connection in Sprout?
Use these troubleshooting steps if you are experiencing issues when attempting to connect an Instagram Business Profile to Sprout. You can jump to any of the steps by clicking the following links.
1. Is Your Instagram a Business or Creator Profile?
2. Do You Have the Right Level of Access to Connect?
3. Is Your Instagram Connected to the Correct Facebook Page?
1. Is your Instagram a Business or Creator Profile?
First, verify that your profile is a Business or Creator Profile on Instagram. You can confirm this in the Instagram mobile application by going to your profile and confirming you have access to the "Professional dashboard." If so, this is a Creator or Business profile. If you don't see this button, the profile is a personal Instagram profile. Follow these instructions to convert it.
2. Do you have the right level of access to connect?
There are three different connection methods:
1. [Recommended] Business Manager System User
2. Business Manager
3. Page Admin
By choosing to connect with the Business Manager System User flor, you won't have to reauthorize your profile every 9o days. Learn more in this article.
To check your level of access to each asset type, navigate to your Meta Business Suite and click Settings. You can see your level of access in the People section, as well as in the Pages and Instagram accounts section.
3. Is Your Instagram Connected to the Correct Facebook Page?
For this setting, you must check the Instagram mobile application again. While the setting may show as connected on Facebook, verify the connection from Instagram’s mobile application specifically.
To do this, go to your profile in the Instagram mobile app and tap Edit Profile. Look at the Page name in the Profile Information section. Confirm that the correct Facebook Page is connected.
If the correct Facebook Page isn't shown, you must disconnect the current Page and connect the correct Page.
If you experience a Page Already Owned or Confirm Connection error when switching Pages, confirm that you also have full control of the Page within Meta Business Suite. You can do this by going to Meta Business Suite > People and look at your level of access. Permission settings in Business Suite are separate form permissions on a Facebook Page.
If you don't have admin access within Meta Business Suite, as an admin to switch to the correct Page. Once they’ve taken that step, you can connect the profile in Sprout as expected.
If you have checked these settings and are still experiencing difficulties connecting profiles, contact our Support Team.
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