Discovery and Listening Come Together (May 2019)

In November 2017, Sprout Social launched Listening, which replaced what used to be the Discovery tab along the top bar of the application.

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The Discovery tab contained three tools: Smart Search, Clean Up and Suggestions. These tools have only been accessible via direct link since 2017. All three tools have now been updated and reorganized in more logical parts of Sprout, where they can make the biggest positive impact for your social strategy.

Twitter Search

The legacy Smart Search feature has been updated and renamed Twitter Search. The feature is now under the Listening tab along the left navigation bar. 

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Twitter Search allows you to search for Twitter conversations based on specific keywords. Use Twitter Search to expand your monitoring efforts and be more proactive reaching out to people discussing certain topics, industries or competitors.

To begin, enter keyword(s) into the search field.

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Tip: Remember to utilize Advanced Search Options to find even more relevant conversations specific to your needs. The following list can also be found in the Brand Keywords section of the Smart Inbox. 

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Refine your Twitter Search

Target a specific radius from which to pull in conversations.

Click Save Search to easily bring up that specific search at a later time.

New Twitter Search clears the current search and allows you to begin a new Twitter Search.

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Twitter Follower Tools

The Cleanup and Suggestions features now live under Twitter Follower Tools, which can be accessed via the Settings_Gear.png menu on the top right of the application.

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Suggestions

This tool gives suggestions on who to follow based on these parameters:

Your Followers - People who currently follow you.

Conversed with - People you've @mentioned or @replied before.

Have mentioned you - People who have @mentioned you previously.

Cleanup

This tool gives suggestions on who to unfollow based on these parameters:

Silent Accounts - Users who've had little to no activity in the last 60 days.

Irregular Usage - Users who have abnormal usage or friend counts.

Do not follow back - Users who do not currently follow you back.

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