Facebook Security Announcement (Sept 28, 2018)

On Friday Sept 28th, Facebook announced that they had uncovered a security issue that affected almost 50 million personal Facebook accounts. Facebook took immediate action to fix the vulnerability and informed law enforcement. They also reset the access tokens of the almost 50 million accounts that they know were affected to protect their security. Additionally, they took the precautionary step of resetting access tokens for another 40 million accounts that could have been impacted as well.

As a result, around 90 million people will now have to log back in to Facebook, or any of their apps that use Facebook Login and we encourage you to take the necessary steps to ensure account security.

What This Means for Sprout Users

Connecting your Facebook Pages to Sprout requires the access tokens that Facebook reset for the 90 million accounts. If your Facebook Page(s) was disconnected from Sprout, you will need to reconnect them in order to resume using the Sprout platform.

If you need to reconnect your Facebook Page, please do the following:

  • Click on the small red triangle in the upper left corner of the page and click “Reconnect” to initiate the reconnection process.
  • Click "OK" in the popup to confirm redirection to Facebook (If you're already logged into Facebook in the same browser, the page will appear to refresh and you'll be all set!)
  • Once redirected Facebook, be sure to log into the personal profile with which you have admin permissions to the Facebook page you're trying to reconnect! (You can check this in the "Page Roles" section of the page settings).

As a Preferred Facebook Marketing Partner, we will continue to communicate with Facebook on this issue and update our customers as more details or necessary actions unfold.

We will add any updates here, so you can reference this page for the latest information as it becomes available.

Read Facebook’s full announcement.

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