Controlling Visibility in the Smart Inbox

Right Bar

The Right Bar allows you to control the visualization of the Smart Inbox, so you and your team can focus on the messages you need to see, and prioritize your responses accordingly.

Real-Time Activity Chart

The Real-Time Activity Chart at the top of the Right Bar helps you and your team visualize the number of messages you’ve received in the Smart Inbox. Additionally, as you work to address each of these messages, it provides immediate insight into your overall progress.

Understanding the Chart

The Real-Time Activity Chart is comprised of a set of bars. Gray bars indicate the number of remaining messages in your inbox. As you and your team mark messages complete, green bars fill up the gray bars.

Any user with the Manage Message Status permission will see both gray and green bars, allowing your front-line team members to understand how many messages they’ve received in total, and how close they are to reaching Inbox Zero.

Customizing Your Timeframe

The Date Selector above the Real-Time Activity Chart allows you to adjust the timeframe in your inbox.

• Previous 24 hours: see messages for the past day, displayed by hour
• Previous 7 days: see messages from the last week, displayed by day
• Previous 90 days: see messages from the past quarter, displayed by week
• Custom Range: see messages from a custom range of time

Additionally, hovering over a bar with your mouse cursor will reveal stats specific to that bar’s timeframe. Click on a bar to isolate and display only messages received during that timeframe.

Search, Filter and Isolate

Below the Real-Time Activity Chart are filters for Profiles, Message Types, Brand Keywords and Tags relevant to your current group. These can be easily toggled to show or hide messages associated with each filter.

Note: Each user’s Smart Inbox is unique to their instance of Sprout, so toggling filters in your inbox won’t affect the experience of another.  

You can also search through your messages for keywords or phrases. For more information about defining your search terms, see Inbox Search.