Influencer Marketing: How do I use Messages?
Table of Contents
You can send messages to creators in a campaign and customize the messages using a rich text editor or create a custom template. You can also get notifications when creators receive and read your messages.
To access your messages, navigate to a campaign and click on the creator you want to message.
How do I get notified of messages in Influencer Marketing?
If you have an unread message, a notification indicator appears on the chat bubble.
In each message thread, you’ll see the creator’s name followed by the campaign where the message thread lives below. Multiple message threads with the same creator means the creator belongs to multiple campaigns.
Search for a conversation using the creator’s name or keywords included in your message thread.
Use the sort filter on the left to view All or Unread messages.
You can also sort message threads by Newest or Oldest.
How do I use the Rich Text Editor?
Use the Rich Text Editor to edit and modify the appearance of text within your message to creators. With the Rich Text Editor, you can customize text in the following ways:
- Bold
- Italic
- Underline
- Emojis
- User Mentions
- Text Orientation
- Bullet List
- Ordered List
- Link
- Uploader
- Remove Formatting
- Messenger Settings
- Templates
How do I customize Message Templates?
You can customize or create Message Templates on both the campaign and organization level. Changes at the campaign level will affect templates within the campaign. If you make changes to a template at the organization level, those changes are applied across all campaigns.
Learn more about creating Message Templates in this article.
What are slugs?
Slugs are a way to personalize messages to creators at scale. When a message is sent with a slug, that slug is automatically replaced with information about the campaign or creator. Use the preview button to confirm the information replacing the slug is correct.
How do I use notifications?
Notifications are a built-in feature to help manage users’ subscriptions when receiving updates about Creator Flow events.
You can use the Subscribe/Unsubscribe button to manage who receives a message notification. To Subscribe/Unsubscribe:
- Click + within a specific message thread in the upper right hand corner.
- Select the intended watcher from the list of users or invite users by email.
- Click Add. If there are existing watchers, you can remove them from notifications by clicking Remove Watchers.
Click the Manage button to view or edit a list of all subscribers.
What email statuses can I see in notifications?
The statuses of emails sent from Influencer Marketing to creators are automatically tracked and can be seen by clicking on the message.
Possible statuses
- Seen - The creator opened the message in their inbox or in the Influencer Marketing Portal.
- Not Seen - The creator hasn't opened the message.
