How can I use the Super Admin role?

The Super Admin preset role enables multiple Admins to manage roles and permissions in Sprout instead of only relying on an Account Owner. With the Super Admin role, you won’t need to maintain specific additional roles in Sprout or rely on Support to assist with access.

 

The introduction of this role means that:

• You can onboard Super Admins quickly with a preset role
• You can eliminate the need to manage an additional custom role
• You can eliminate the bottleneck sometimes caused by Account Owners
• You can enable Admins to focus on their jobs to be done rather than administrative tasks

What’s the difference between an Account Owner and a Super Admin?

You might be asking - what’s the difference between a Super Admin and someone that I’ve granted admin privileges to? It’s important to remember that an Account Owner is above a Super Admin because Account Owners have access to billing and managing SSO for your Sprout account. The Super Admins has automatic access to all Groups, Profiles and User Permissions with the exception of billing and SSO.

What about the difference between an Account Owner and someone who I’ve made an Admin with every permission enabled?

If you created your own Admin and assigned all permissions to them, there are some key differences between an Account Owner and a created Admin. A created Admin doesn’t have default access to all Groups and Social Profiles. Every time a new Profile or Group is added, you have to make sure the Admin’s permissions are updated, otherwise they could be locked out of managing roles. 

With a preset Super Admin, Super Admins get default access to all Groups and Profiles, but a Super Admin does NOT have Manage Billing or Manage SSO permissions. So if you assigned these permissions to a created Admin, they can manage billing and SSO features that a preset Super Admin can’t.

Learn more about key differentiators in this article.

How do I get started?

It’s important to note that the first Super Admin has to be assigned by the Account Owner. Once the first Super Admin is created, that Super Admin can create additional Super Admins.

Account Owners on initial creation and Super Admins have the following options when creating a new Super Admin:

Create on invite

To create a Super Admin by invitation:

1. Navigate to Account and settings > Settings > Roles & Team Members.
2. Click Invite a team member. The Invite Users popup opens.
3. Enter the user’s first and last name along with their email address.
4. Select Super Admin from the Preset Roles in the Role dropdown.
   
5. Click Send Invites.

Create via Team Members section

To create a Super Admin from the Team Members section in your Settings:

1. Navigate to Account and settings > Settings > Roles & Team Members.
2. Scroll down to the Team Members section.
3. Locate the user either by searching or using filters that you want to assign as a Super Admin.
   
4. Select Super Admin from the Role dropdown. A confirmation popup appears.
   
5. Click Confirm.

How can I view the Super Admins in my account?

You can also view who the Super Admins are for your Sprout account. To view Super Admins:

1. Navigate to Account and settings > Settings > Roles & Team Members.
2. Scroll to the Preset Roles section.
   
3. Click the eye icon under Actions to see who is currently assigned to the role. If you hover over a user’s gravatar, their name and email address appears.
   

If no Super Admins exist, banners appear letting you know the steps to create one.