How do I use Summaries by AI Assist?

Get quick insight into your longer Listening messages with Summaries by AI Assist. Summaries by AI Assist uses Sprout Social’s integration with OpenAI to generate summaries of messages with more than 800 characters.

The OpenAI integration must be enabled to use this feature. To enable the integration:

  1. Navigate to Settings > Account Settings.
  2. Select Enable OpenAI Integration.


To use Summaries by AI Assist in the Messages tab: 

  1. Navigate to Listening.
  2. Select a Topic.
  3. Navigate to Messages.
  4. Find a message with over 800 characters that you want to summarize and click the AI Assist icon. The summary generates.listening_AI_message_summary.gif


Note: The icon appears greyed out if the message has fewer than 800 characters.

You can also use Summary by AI Assist in the Message Explorer.

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