Sprout Social supports Facebook Reviews as a message type in the Smart Inbox. To monitor and engage with these message types, they must first be enabled for your Facebook Fan Page. This article will detail how to enable reviews on your Fan Page so you can make use of this feature in Sprout Social.
Eligible Facebook Pages
Facebook Pages must have a physical address listed on Facebook in order to have the option to enable reviews. All Pages categorized under “Local Businesses” & many “Companies & Organizations” that have a physical address listed on their Page have Facebook Reviews available.
Enabling and Disabling Reviews
Reviews can be enabled and disabled by a Facebook Page Admin by visiting Settings > General and selecting the Reviews section on Facebook.com.
If you have any questions on Facebook Reviews, visit the Facebook Help Center: https://www.facebook.com/help/434605260012677/