Suggested Replies

For teams focused on excellent customer service and fast response times, Sprout Social can enable automatic suggestions when replying to Twitter users on the Advanced plan.

Sprout uses machine learning to recommend appropriate responses to commonly asked questions by looking at the previous 90 days or most recent 2,000 messages you've sent from your individual Twitter accounts.

Suggested Replies show up automatically when responding to a Tweet in Sprout.

To use a Suggested Reply, select of the suggestions under the text box. That text appears in the box, and then you can edit it to ensure each response feels a little more personal. 

Replies aren't saved, but each reply you send from Sprout helps the machine learning algorithm suggest relevant replies to similar questions in the future.

When initially connecting a Twitter account, Sprout reviews your previous responses to backfill reply data. After an account is connected, however, ensure you and your team reply to Tweets from Sprout to ensure your suggestions remain up-to-date and relevant.