For teams focused on excellent customer service and fast response times, Sprout Social will enable automatic suggestions when replying to Twitter users on the Advanced plan.
Sprout uses machine learning to recommend appropriate responses to commonly asked questions by looking at the previous 90 days or most recent 2,000 messages you've sent from your individual Twitter accounts.
Suggested Replies will show up automatically when responding to a Tweet in Sprout Social. To use a Suggested Reply, select of the suggestions beneath the compose box. It will populate the compose window with that text, which can then be edited to ensure each response is personalized.
Replies are not saved, but each reply you send from Sprout Social will help the machine learning algorithm suggest relevant replies to similar questions in the future.
When initially connecting a Twitter account, Sprout Social will look through your previous responses to backfill reply data. After an account is connected, however, ensure you and your team reply to Tweets from Sprout Social to ensure your suggestions remain up-to-date and relevant.