Why don't I see data in my Engagement Report?

If you are not seeing data in your engagement report, it could be likely due to the lack of inbound messages that you are receiving from your audience. We determine your response rate in the Engagement Report by analyzing incoming tweets and comments/wall posts sent to your accounts that require a response (our advanced algorithm looks for things like who, what, where, when, why, and other "question" indicators in your incoming messages).

If you are just posting status updates and not engaging with your audience, there might not be too many inbound messages that require a response, which means we might not have enough data to run an accurate report.

Note: Keep in mind that it generally takes 24 hours after you connect a social profile to see data in Sprout.

Was this article helpful?

Still can't find what you're looking for?

Powered by Zendesk