Why are my Facebook private messages showing up as Unread?

Currently, Facebook private messages do not give Sprout a way to "mark as read" in the Smart Inbox. Even if you have already read a message, it will remain in the "unread" group of messages on Facebook. The number of unread messages will decrease when you see the private messages in that group, but we don't have a way to take them out of that view. 

Was this article helpful?

Still can't find what you're looking for?

Powered by Zendesk