Sprout’s Helpdesk Integration solves support resolution issues with a bidirectional communication model that enables teams to not only create, but also track and manage support issues all the way to resolution without leaving the Sprout dashboard.
Sprout currently integrates with Zendesk to seamlessly create, track and resolve tickets from the Sprout Social application, keeping both systems in sync and letting your customer support team focus on what they do best.
Note: You must be the owner of your Sprout Social account to attach Zendesk to Sprout. You must also be the account owner or an administrator of your Zendesk account. Light agents or regular users cannot connect Zendesk to Sprout.