I can see a message in my social inbox natively, but I'm not immediately seeing it in Sprout. How can I search for the message in Sprout?
From the desk of, Abigail Tan, Customer Support Team Lead & Social Support
Using the “from: ( )” function in the Smart Inbox search bar, you can pull up messages attributed to a specific user. A tip to achieve precise results is to use the user’s handle or username on the search, and then choose the “Search all messages instead?” option. Additionally, in case a teammate may have completed the message, ensure you have "Show completed messages" toggled ON.
Still not seeing your message? Reach out to our Support team here.