I’m having trouble connecting my Facebook Page. How can I confirm I have the correct level access?

From the desk of Melissa Viteria, Customer Support Manager

To manage connections for the Facebook New Page Experience Page in Sprout, you will need to have been assigned “Full Control” with your Page Access. Follow the steps detailed below to confirm your Admin permissions.

To confirm your Admin permissions: 

  1. Navigate to the Facebook page > Settings & Privacy > Settings > New Pages Experience > Page Access. 
  2. If you see a Business Account Manager listed here, then you will need to confirm your “Full Control” admin permissions in the Facebook Business Manager. This can be done by navigating to https://business.facebook.com/settings > People > and verifying “Full Control” access listed with your Facebook name as seen here. 
  3. To learn more about the New Page Experience Facebook changes, please check out this article

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