Why isn't the reply component rendering my messages?
If the reply component in Salesforce isn't rendering messages, you can check several setup configurations.
Does the logged-in reply component user have access to the brand profile in Sprout?
Check the user's profile permissions from Settings > Roles & Team Members > Edit User. Ensure Service Cloud users have Full Publishing access to the appropriate social profiles
Is the logged-in reply component user in multiple groups in native Sprout?
It's best practice to have a single group in Sprout that has all the brand profiles that will be sending messages to Salesforce. All Salesforce reply component users should have access to this group to ensure a smooth experience rendering the reply component.
Still having trouble identifying the issue?
Reach out to Sprout Social Support for assistance.