How do I troubleshoot Employee Advocacy profile disconnections?
Your social profiles connected to Employee Advocacy may become disconnected from time to time.
This typically occurs due to a network requirement, rather than an issue with your Advocacy account.
The most common reasons profiles become disconnected are:
- The password for the page or the admin was changed
- The admin who connected the profile lost admin access
- The admin who connected the profile has been removed
To reconnect a profile, follow the instructions in this guide.
Different networks may require you to periodically reauthenticate your account.
|Network||Duration before you'll need to reauthenticate|
|LinkedIn Personal account||365 days|
|N/A. You may need to authenticate if you or Twitter revoked access to Advocacy.|
|Facebook Pages||At least 6 months|
|Instagram Business||At least 6 months|