How do I troubleshoot Employee Advocacy profile disconnections?

Your social profiles connected to Employee Advocacy may become disconnected from time to time. 

This typically occurs due to a network requirement, rather than an issue with your Advocacy account.

The most common reasons profiles become disconnected are:

  • The password for the page or the admin was changed
  • The admin who connected the profile lost admin access
  • The admin who connected the profile has been removed

To reconnect a profile, follow the instructions in this guide.

Different networks may require you to periodically reauthenticate your account.

Network Duration before you'll need to reauthenticate
LinkedIn Personal account 365 days
Twitter N/A. You may need to authenticate if you or Twitter revoked access to Advocacy.
Facebook Pages At least 6 months
Instagram Business At least 6 months


Was this article helpful?

Still can't find what you're looking for?

Powered by Zendesk