How do I troubleshoot Employee Advocacy profile disconnections?
Your social profiles connected to Employee Advocacy may become disconnected from time to time.
This typically occurs due to a network requirement, rather than an issue with your Advocacy account.
The most common reasons profiles become disconnected are:
- The password for the page or the admin was changed
- The admin who connected the profile lost admin access
- The admin who connected the profile has been removed
To reconnect a profile, follow the instructions in this guide.
Different networks may require you to periodically reauthenticate your account.
Network | Duration before you'll need to reauthenticate |
LinkedIn Personal account | 365 days |
N/A. You may need to authenticate if you or Twitter revoked access to Advocacy. | |
Facebook Pages | At least 6 months |
Instagram Business | At least 6 months |
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