Queries can include multiple keywords or operators. Use the And/Or buttons to widen or narrow your search as necessary.
The preview panel also shows you the approximate number of matching messages that show up per day, so you can determine if the dataset will be too small or large to provide relevant insights.
If you notice multiple messages showing up with specific keywords, you can double-click on any word in a message to include ( + ) or exclude ( - ) that word in your query.
Once you’re happy with your query, complete your Topic by clicking Start Listening in the upper-right corner.
Note: The Active Topic limit is the maximum number of Active Topics you’re allowed to have across your entire account, not per Group. If you would like to purchase more Active Topics, please contact your Account Manager.