Explore Listener Insights
At any time, you can clickin the upper-right corner of the screen to open a glossary about the various sections and their corresponding metrics to better understand how they’re calculated.
At the top of each Listener, you'll see the following icons (if you have Manage profiles & permissions enabled):
In the upper-right corner, you'll see the currently selected timeframe. Click this to choose a new timeframe.
Note: You can only see Listener data from the date the Listener was active. Recently created Listeners may not have data available immediately.
The available sections in Listener Insights are:
This section gives you insights into message volume statistics, including total potential reach, engagements and average engagements per message.