Why am I being asked to communicate using my Sprout Social registered email address?
At Sprout Social, customer accounts and data security are taken extremely seriously. To protect the integrity of your account and ensure that your data is not being shared inappropriately, Sprout requires that any communication regarding your account be handled via a Sprout Social registered email address or via secure authorized communication channels (live chat).
Hacking attempts have become savvier, so Sprout Social also reserves the right to remove any non-registered emails CC’d on communication requiring disclosure of customer data, and/or decline to communicate with any non-registered email addresses.
That said, Sprout understands that businesses come in all shapes and setups, and not all personnel needing to communicate with us will have registered emails in the database. For further assistance, you can always start by reaching out to firstname.lastname@example.org, where you will then be directed in the best way to get the help you need.
It is also highly recommended that you utilize Sprout's security features, including two-step verification.
If you have further questions about security and how Sprout works to keep your data secure, you can read more in Terms of Service and Privacy Policies. Any other inquiries regarding contractual obligations should be directed to your dedicated Account Manager.