What Twitter message types appear in Sprout and what actions can I take?
The following Twitter message types appear in the Smart Inbox. For these message types, you can respond and take additional actions.
- Network: The social media network
- Message Type: The type of message listed
- Available in Inbox: The message type that appears in the Smart Inbox. If this is checked, Sprout expects to receive that message type. If this is marked with the symbol, Sprout doesn’t expect to receive the message type.
- Update Schedule: How often Sprout updates data and the kind of data updated.
- Backfill: How far back Sprout can provide data upon profile connection.
For information about message types on other social networks:
|Network||Message Type||Available in Inbox||Update Schedule||Backfill|
|Direct messages||Realtime. Messages may take up to 15 minutes to appear.||A total of 500 which includes sent and received messages.|
|Mentions||Realtime. Messages may take up to 15 minutes to appear.||A maximum of 100,000|
|Retweets||Realtime. Messages may take up to 15 minutes to appear.||A maximum of 200 (total) of retweets and retweets with comment.|
|Retweets with Comment||Realtime. Messages may take up to 15 minutes to appear.||A maximum of 200 (total) of retweets and retweets with comment.|
|New Followers||Realtime. Followers may take up to 15 minutes to appear.||All followers|
|Sent Messages||Realtime. Messages may take up to 15 minutes to appear||All tweets|
|Mentions from a private account (these will not pull into the Inbox unless both accounts are following each other. This is the same as natively on Twitter)||N/A||N/A|
In addition to Sprout's message actions available across networks, there are several Twitter-specific message actions that are available by clicking the three-dot overflow menu:
You can retweet messages from any of your linked Twitter profiles. To retweet a message:
- Click the three-dot overflow menu.
- Click Retweet.
- Select the profile you'd like to use. Your retweet will immediately post to your profile.
If you want to amplify a tweet with your own message, you can quote tweet the post. To quote tweet:
- Click the three-dot overflow menu.
- Click Quote Tweet. The Compose window will open.
- Select the Twitter profile you’d like to use.
- Add any text.
- (Optional) Select any publishing workflows, Labels or Campaigns you'd like to use.
- Select the time you'd like to send your post.
- Click Send or Schedule.
Hide on Twitter
You can hide Twitter @mention replies directly from the Smart Inbox. This ensures you can protect your audience and brand image by eliminating spam and insensitive content from your Twitter feed. Just like your reply action, click for the @mention reply and then click Hide on Twitter.
You only see the option to Hide on Twitter for @replies to your Tweet. After you hide the @reply, a banner appears on the message letting you know it was hidden. Click unhide on the banner to show the reply again.
Complete All Quote Tweets
You can Complete All Quote Tweets directly from the Smart Inbox or when replying to a message. You'd want to complete all Quote Tweets when a Tweet comes into your Smart Inbox that isn't relevant to any of your Brand Keywords. You can complete Quote Tweets up to 1,000 messages at a time. If there are more than 1,000 irrelevant messages in your Smart Inbox, perform the Complete All Quote Tweets action again until they're gone. This functionality will only complete current Quote Tweets in your Inbox, and doesn't automatically complete future Quote Tweets.
From the Smart Inbox, click the overflow menu and then click Complete All Quote Tweets.
When replying to a message directly, open the original message, click the overflow menu and then click Complete All Quote Tweets from the individual message.